Frequently Asked Questions

Feel free to reach out if you have any questions.

General

Q: What is hopiin?

Hopiin an events platform that's core focus is on providing technology for one to one meetings in succession.

The platform works as a two-sided marketplace with hosts who create online events based on their chosen settings (timer length, price, gender/age/regional restrictions, public/private and more) and the users who if the event is free can attend otherwise they will purchase a ticket from the host.

Upon entering the event the user will anonymously be able to video chat with other members one to one for x amount of time whereby if they mutually click ‘connect’ they will create a connection and be able to continue chatting after the event. If they don’t connect at the end of the timer they’ll be moved onto the next person almost completely anonymous (limited profile).

Q: What are hopiin Events?

hopiin Events work similar to a speed networking event however they are done online - where you get an opportunity to speak to other attendees anonymously (unless you match) for a set amount of time.

Q: How do I attend an event?

To attend an event, follow these simply steps:

  • Go to the event page and click on the event that you want to attend
  • Click ‘Register’ on the event
  • If event is with a fee enter your card details or simply press ‘pay now’ if you’ve already saved them on our site.

You should receive a confirmation email containing any further details about the event

Q: Who/what is a Hopiin Host?

A host is a Hopiin verified company/person who manages the event.

Hosts are in charge of

  • Setting the price and settings of the event.
  • Giving refunds to individual users.
  • Marketing and managing the event.
If you would like to become a host click here.

Q: Can I find someone if we both didn't connect during an event ?

No, you must both mutually 'connect' with each other in order to see the other persons profile or be able to chat.

Q: Browser Compatibility?

Below you can see a list of browsers the service is compatible with. We usually recommend attending the events through your laptop/pc as we don't guarantee it will work on mobile.

Note: requires recent versions of Chrome and Firefox, and Safari 11 or greater.

Chrome Edge Firefox Safari
Android - -
iOS * - *
Linux - -
macOS -
Windows -

Account

Q: How do I change my e-mail?

To change your email address, go to your dashboard and click ‘Account’. When you edit the email on your account, all further notifications and confirmation emails will be sent to this email address.

Q: How do I change my profile photo?

To change your profile photo click settings on the top right of the screen when you are signed in and under click the "change profile photo".

Q: My profile photo has changed?

We reserve the right to remove a profile picture if it contains any of violent or graphic content, including nudity or weapons.

Payments

Q: What is your refund policy?

Refund policies will vary for each event, depending on the Host. To see whether you are entitled to a refund, you should get in contact with the Host directly. Their contact details will be listed on the page for the event.

Q: What payment methods you accept?

Our payments are securely processed by Stripe. We accept major credit cards including Visa, Mastercard, and American Express.

Privacy & Security

Q: Who can see my profile?

Only those whom you have mutually "connected" with can see your profile, during an event those you speak with will receive limited details on your profile such as first name, city, and headline.

Q: Do you have any rules for events?

Unless otherwise mentioned by the host we do not allow full nudity, weapons, or any other graphic content and will result in immediate ban.

Q: Can I report/unmatch someone?

Yes, during an event you can report someone by clicking the exclamation icon that says report, outside the event you can unmatch with anyone who bothers you via messages.

Q: Do you have any rules for events?

Unless otherwise mentioned by the host we do not allow full nudity, weapons, or any other graphic content and will result in immediate ban.